FAQ
If your question isn’t listed here, please feel free to contact the practice.
At our GP practice, you’ll be in direct contact with your GP. Together, you’ll decide whether it’s worth you coming to the practice or whether that isn’t necessary. This is handy, as it means you don’t always have to come to the practice. If it is deemed necessary for you to come to the surgery after all, the GP will arrange a follow-up appointment with you straight away.
Are you over 16? You log in to the patient portal using your personal DigiD. Don’t have a DigiD yet? Apply for your DigiD here [This opens in a new window].
Do you have any questions about DigiD? Visit the DigiD website or go straight to Help & Contact for DigiD.
We would ask you to log in once using your DigiD. Once you have done that, we will be able to let you know if there is a message waiting for you in your patient portal.
First, check whether there is There is a technical fault with DigiD.
If that isn’t the case, have a look at Help & Contact for DigiD.
Are you having trouble with digital matters? Call, text or email the Digihulplijn: 0800-1508 or digihulp.nl.
Emails regarding your appointments and your patient portal are sent from noreply@mijndokters.nl. To set up your patient portal, you will receive a one-off email from no-reply@mijngezondheidsapp.nl. Please add these email addresses to your address book on your computer, or to the Contacts on your phone. That way, our emails will be recognised as trusted.
The practice has a Bovenij Hospital blood-taking centre on site. It is open on Mondays, Wednesdays and Fridays from 8.15 am to 11.30 am.
You will receive the results of a test via the portal, unless otherwise agreed with your GP. You will receive an email as soon as the results are available. Your GP will provide an explanation of the results.
If you think you have a bladder infection, we can test your urine. You may collect your urine in a container. Please bring the urine to the surgery within 2 hours of collecting it.
Urine samples can be placed in the container on the windowsill – where the reception desk used to be – before 11.00. If you don’t have a container, you can pick one up there. There are labels available so that you can write your name and date of birth on the container.
If the urine cannot be taken away straight away, please store it in the fridge.
We are sometimes open and sometimes closed to new registrations. We are currently temporarily open to new patients with postcodes 1024 and 1023. You can register using the registration form on the homepage of our website.
It takes around a week to process your registration. We will request your medical records from your previous GP. If you give your previous GP permission to transfer your records, this may speed up the registration process.
It’s like (GP) It is not permitted to provide medical certificates to hand over.
You can letter of refusal regarding a medical certificate use. You can print out this letter from the KNMG and hand it in to the relevant authority.
Add our website to your home screen. That way, you’ll always have quick access to the website
By hand. It’s not an app, but it works just the same!
1 Open Chrome
2 Type in the web address:
www.huisartsenwaterlandplein.nl
3 Tap the three dots in the top right-hand corner
4 Select ‘Add to home screen’
5 Tap Install
No, that’s not possible. We don’t create accounts for children under the age of 16.
Add our website to your home screen. That way, you’ll always have quick access to the website
By hand. It’s not an app, but it works just the same!
1 Open Safari (not Chrome)
2 Type in the web address:
www.huisartsenwaterlandplein.nl
3 Tap xxxxxxxxxxxx at the bottom
4 Select ‘Add to Home Screen’
5 Tap Add
